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Join us in Customer Service Help us support travel everywhere

How we work

We're looking for multi-lingual problem solvers to join our customer service teams in Lille, Berlin and Cambridge. Our teams work together closely. No matter what language you speak or country you're from, your team is there for you just as much as they are for our customers. We’re basically one big customer service family.

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Customer Service Booking.com
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Who we are

You’ll support travellers and partners around the world, both in your native language and in English. And that support can be everything from directions to negotiations. So you’ll need to be adaptable, flexible and ready for anything.

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Our Benefits
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Travel 

You get up to €1000 in accommodation discount on our platform to spend wherever in the world you want to go.
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Learn

We offer a huge learning and development platform, that you can tailor to your future career plans. Whatever path you choose, we'll help you take the first step. 

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Connect

The last Friday of every month is when we get together to reflect on everything we've achieved – with food, drinks and music, of course. 

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Share

With our referral bonus programme, you can earn €1000 every time a friend joins our customer service family and stays with us for more than 6 months.  

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Create a job alert
 Make finding your perfect position even easier. 
 We'll send our latest opportunities, personalised to your profile, direct to your inbox. ​​​
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Our people's perspective I'm a people person. It's just perfect where I get to have a job where
​​​​​​​I help people and provide them with whatever they need. 


Customer Service Booking.com
Dina Alazrai​​​​​​​ Ayoub 
Customer Service Guest Specialist
Our people's perspective We're not here just to have fun, but we also have fun.
Riccardo Di Julio Customer Service Trainer
Our people's perspective We are a company of explorers. While navigating all our diverse backgrounds, identities and variations of the human experience can seem a little daunting at times, it's what makes us such a rewarding place to work.
Chuck Stephens Senior Manager - Organisational Development
Our people's perspective The opportunities to grow at Booking.com are exciting.
​​​​​​​Everyone here wants to see you achieve. 
Diana Nunez Quality Executive
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Want to find out more?
Explore our job opportunities in Berlin, Lille, London and Cambridge or follow us on
Instagram, LinkedIn and Youtube