Our Values

‘What’ we do at Booking.com is just as important as ‘how’ we do it. We don’t only measure success by what we achieve for our company, but also in how we have achieved it for all of our stakeholders – our employees, customers, partners and the communities around us. 

And everything we do starts from our values, from every line of code to every customer interaction.

Think customer first
We obsess about adding value for our customer – guests, partners, colleagues – to make it easier for everyone to experience the world.
Succeed together
We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
Own it
We deliver on our promises, make informed decisions and prioritize to get the important things done today.
Learn forever
We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
Do the right thing
We get the right results the right way. For each other, our communities and the world around us.

We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.