Here at Booking.com, we create products that open doors to a world of experiences, for everyone, everywhere. This means giving people information in a language they understand. It also means making sure our products are accessible to anyone who wants to use them. This is where our Accessibility team comes in.
They work in two ways. The first is making sure differently abled guests and partners – such as those with partial vision, blindness, dyslexia, deafness or limited movement – can search, book and manage properties independently with the assistive tools they use. The second is to ensure information about accommodation and experiences accessibility is sourced from various partners and is easily available to differently abled people, so they can choose the right place for themselves.
Making our UI accessible and highlighting accessible accommodations and experiences in our content is no easy task.
Removing barriers to travel experiences is what we’re all about at Booking.com. How are we doing this for customers and partners with different kinds of abilities? The answer is through understanding and, of course, innovation.
Fixing legacy problems isn’t all the Accessibility team does. It’s always looking to the future too. We’re developing a product for voice-enabled devices, such as Google Home, Amazon’s Echo and others across the market. As Judith explains, “We know from our community how helpful voice assistants are for anyone struggling with technology, but can speak and hear well enough. We aim to add functionalities to Booking.com that help our users experience the world through voice.”
At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects every part of a trip – from a great place to stay to getting there, getting around, seeing the sights and sampling local life.
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