Our Vision
At Booking.com, we’re working to become a one-stop solution for all travel-related needs, from package trips to flights and attractions, and beyond. This offers travelers what we like to call the ‘connected trip’ – enabling them to book every aspect of their travel experience seamlessly through our familiar, easy-to-use website or mobile app.
Whether it is helping them to find the perfect place to stay, solving for a language barrier with a restaurant in a guest’s destination, the need for local intel about the best sights and tours, or simply connecting them with the quickest way to get to the airport, travelers need more solutions to enable their ideal seamless experience. And we want to be there for our customers and our partners, making every single aspect of their individual journey easy, enjoyable and memorable.
After 25 years in the travel industry, more than ever, we are determined to make the future of travel more sustainable, more accessible, and more inclusive so that everyone can enjoy this extraordinary world as their extraordinary selves for many more years to come.
Sustainability
As a leader in travel, we believe it is our responsibility, and that of our industry, to help make sure our planet, its people, wildlife and habitats are able to thrive now and in the future. We believe now is the time to make it possible for people everywhere to travel more sustainably.
Through our Travel Sustainable programme we help our partners on their sustainability journey, to provide our customers more sustainable choices whenever and wherever they travel. We’re also challenging ourselves and continue reducing our carbon footprint, improving our energy efficiency and changing the way we manage our waste.
At Booking.com we believe everyone should be able to experience the world as themselves, always. We strive to create a truly inclusive travel platform and experience, built for everyone, by everyone.
We believe that a diverse employee base fosters an incredibly dynamic culture that breeds broad awareness of new and different ways of thinking, opinions, ideas, philosophies and vision.
How we are organized
Accommodations
Trips
The Trips business unit is responsible for ‘Everything But The Stay’. Cars, Rides, Flights, Attractions, Insurance, Packages – Trips has it all covered. They’re building out our vision for the Connected Trip, providing customers with a seamless and frictionless customer experience throughout their journey. When you’re ready to rent a car, summon a ride, or book an attraction, Trips helps you do what you want to do, while making it easy to get around once you get there.
FinTech
With business operations in nearly every country and city on the planet, we’ve already built a truly global e-commerce company. But we’re not done yet. Can we provide additional flexibility for customers, mitigate more risk for partners, and build smarter integrations with payment networks to make it even easier for customers and partners to pay and get paid across borders and in the currency of their choice? With strong leadership, financial smarts and the payments expertise you bring to the table – yes, we can.
Legal and Public Affairs
As we continue to expand our Connected Trip, offering new products in the customer journey like flights, additional payment options and travel insurance, we need lots of smart legal minds to make sure we get every detail right. This work isn’t just about the details of due diligence. This unit also works across disciplines to address big public policy questions around innovative concepts like artificial intelligence. It’s a diverse, international and collaborative environment that will give you the opportunity to learn from some of the top law firms in the world.
Marketing
When you see an irresistible offer that makes you click, you probably don’t think of all the hard work that went into grabbing your attention and moving you step-by-step through a marketing funnel. Our marketing business unit that develops those funnels is a deep one. They cover the intricacies of search, metasearch and SEO, but also creative brand messaging, email marketing, PR, partnerships, and consumer research. They work together in lock step to bring great deals to customers and help our partners outperform the competition.
People
Without great people, our organisation can’t successfully execute on any of our plans. This is why our People business unit has its own mission statement – to make it easier for everyone to do their best work, together, at Booking.com. We want every one of our employees to be proud to work alongside us and feel supported in the growth of their careers. Indeed, our success depends on it.
Technology
This business unit builds, maintains and continuously improves our technological foundation, which touches every single aspect of our business. These teams work together to ensure we collect data responsibly, use it effectively, and stay on top of the latest trends and techniques. From ensuring robust user privacy practices to growing machine learning innovations to making sure every device that connects us is 100% cybersecure, this business unit takes on a lot of responsibility.
Finance
Making sure everyone gets paid is just the start for our Finance business unit. Among other things, they handle quarterly earnings reports, cash management, budgeting, procurements, forecasting and a myriad of tax-related issues for accommodation partners located around the globe. As the world becomes increasingly more digitised, the role of big data and analytics becomes ever more important to how we run our business – and the role and influence of our Finance team grows.
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