Privacy & Cookies

Effective Date: December, 2020

This Privacy Statement applies to Booking.com International B.V., Herengracht 597, 1017 CE Amsterdam, the Netherlands, (“Booking.com”) and describes how Booking.com collects and uses the information, which may include personal data you provide on our career website https://careers.booking.com (“Site”) and/or is collected otherwise as part of our recruitment processes for specific job openings. 

As part of our recruitment processes, Booking.com processes your information, which may include personal data. For instance, we may process your personal data when you apply for a job, attend an event at Booking.com, when we use cookies and similar technologies, or when we receive your personal data from professional online networking platforms. We want to make sure that you understand what kind of information we are collecting throughout our recruitment processes and how your personal data can be used.

 

Data Collection

As part of our recruitment process, Booking.com will request you to provide the following information (or some of this information depending on the precise role or event you are applying for) or process this information:

  • Contact information, such as your first name, last name, city, state, country, email and phone number;
  • Your resume or CV, cover letter, photo, language skills, areas of interest, previous and/or relevant work experience or other experience, education, transcripts, information on your driver’s license, professional license (where applicable) or other information you provide to us in support of an application and/or the recruitment process;
  • Information processed in relation to face-to-face interviews, video-calls and/or phone-screenings you may have with us, and if you are requested to provide a video-recording of yourself as permitted by applicable law;
  • Information on your attendance to our recruitment events, such as event registration information;
  • Details of the type of employment you are or may be looking for, your notice period in relation to your current employment, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate or travel, and/or other job preferences;
  • Details of how you heard about the position or event you registered for;
  • Any sensitive and/or demographic information obtained in accordance with applicable law during the application or recruitment process such as gender, information about your citizenship and/or nationality and/or right to work or reside in a specific country, medical or health information and/or your racial or ethnic origin;
  • Reference information and/or information received from Booking.com employees as part of the recruitment process, 
  • Pre-employment screening information, where applicable and in compliance with applicable law(s). Depending on the role you are applying for, such pre-employment screening may amongst others consist of employment history verification, education verification, drivers license verification, sanction lists screening, professional license verification, adverse media search and/or a criminal background check and in case of an adverse report, the analysis and decision of Booking.com (hire/reject);
  • Information relating to any previous applications you may have made to Booking.com and/or any previous employment history with Booking.com insofar as we have retained this information;
  • Assessment results (where applicable);
  • Travel information (including travel and meal preferences) if traveling is part of the recruitment process;
  • Payment details such as your bank account number as may be necessary for reimbursing you  for permitted expenses as part of the recruitment process; and/or
  • Work permit details.

 

 

Data we collect automatically

When using our career website, Booking.com also collects information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or applicant), browsing history, and type of data viewed. Booking.com may also collect data automatically through cookies. We use these cookies to recognize you as an applicant, to recognize if you are entering the Site through a referral link, to customize our services to your settings (such as your preferred language) and to improve the Site.

 

For information on how we use cookies, please see below: Cookie Notice Applicants.

Other sources from which we can receive your information.

The personal data listed in “data collection” may be collected directly from you, or we might receive it from below listed sources. 

 

Recruitment agencies: Booking.com may receive information relating to you from recruitment agencies.

 

Pre-employment screening service providers: Booking.com may receive information relating to you from third parties that perform pre-employment screening, upon instruction of Booking.com and as permitted by applicable law.

 

Third party websites: Booking.com may collect information about you from third party business online platforms, such as LinkedIn, HackerRank and Harver. You may link your profile on these platforms as part of your application process, or we collect information about existing and potential candidates through public profiles to determine if an individual meets the requirements for a specific job opening. 

 

 

Processing Purposes

We use your information, some of which may be personal data, for the following purposes:

A. Assessing your skills, qualifications, interests and suitability against our career opportunities;

B. Communications with you about the recruitment process and/or your application(s);

C. Reimbursement of costs made by you for which you are eligible to receive reimbursement;

D. To register you for Booking.com recruitment events;

E. Assisting you with obtaining an immigration visa or work permit where required;

F. As permitted by applicable law, verifying your information and carrying out reference checks and/or conducting pre-employment screening (where applicable) if you are offered a job, to verify the accuracy of the information as provided or implied by you, in order for Booking.com to only employ people with proven records and sufficient level of integrity and trustworthiness;

G. To add you to our talent network, match open positions or send you job alerts informing you of other potential career opportunities at Booking.com newsletters and information regarding upcoming recruitment events that may be of interest to you;

H. For analytical purposes, including making improvements to Booking.com’s application and/or recruitment process including improving diversity in recruitment practices; 

I. Complying with applicable laws, regulations and legal processes (e.g. administrative or court proceedings); and/or

J. For security purposes, including fraud detection and prevention and related investigations.

 

Legal bases

In view of purpose A to E, Booking.com relies on the legal basis that the processing of your personal data is necessary in the context of the intention to enter into a contract with you. If you do not provide the requested information, Booking.com cannot properly assess your application or enter into a contract with you. In view of purposes F to J, Booking.com relies on its legitimate business interest to assess you during the recruitment procedure, to provide its recruitment services to you, to improve its recruitment process, and to prevent fraud and maintain security. When using personal data to serve its legitimate interest, Booking.com will always balance your rights and interests in the protection of your information against Booking.com’s rights and interests. For purpose I Booking.com relies also, where applicable, on compliance with legal obligations. Where needed under applicable law, Booking.com will obtain your consent prior to processing your personal data, such as for example when sending newsletters, to add you to our talent network or offering job matching functionalities.

 

If you wish to object to the processing set out under F to H and J and no opt-out mechanism is available to you directly (for example in the email we sent you), to the extent applicable, please contact dataprotectionoffice@booking.com.

 

Automated job matching functionality

To make it easier for you to find the right job opening, we may offer you a job matching functionality. As part of the job matching functionality, you may be asked to provide information, such as your CV. An automated process will match your information against the available job postings on our careers platform. The uploaded information will remain available for the job matching functionality and to complete a subsequent job application. We will retain the uploaded information for a certain period of time to facilitate your use of our Site, after which it will automatically be deleted unless you apply for a job or add your information to our Talent Network. If you would like to remove the uploaded information before it is deleted automatically, please go to the Edit Your Info button to remove your data (CV/resume). 

 

Talent Network

We may maintain a talent network, i.e. talent pool, of potential candidates. You may be added to our talent pool by actively registering via our Site or after an unsuccessful recruitment process. Please contact us as set out below in case you would like to be removed from our talent pool or your information should be updated. We retain information in our talent pool for a period of two years. 

 

Online Assessment

Depending on the vacancy, you may be requested to perform an online assessment to establish whether you meet certain job requirements (e.g. language tests, availability to work at given times, job preview and competency test). A decision could be taken by automated means (i.e. algorithms) which you will receive via an automatically generated notification. Your assessment results shall be automatically transferred to Booking.com and will be part of your application file. Your assessment results may be used to provide specific training and/or coaching during your employment with Booking.com and your assessment results may be shared with managers and/or coaches for this purpose.  

 

If you do not meet the assessment requirements, your job application will be rejected. Consequently, you may be blocked from applying for the same position within Booking.com through the Site for 6 months. This is to prevent applicants from undertaking several assessments in too short time periods. After 6 months, you may apply again for the same position within Booking.com, though you will be subject again to an online assessment.

 

If you are unhappy that an automated decision has been taken, please contact us within 21 days after the automated decision has been made to ask us to reconsider the decision or to take a new decision on a different basis. There is no guarantee that a different decision will be taken but we will consider the application and its grounds.You can reach out to dataprotectionoffice@booking.com with regards to the aforementioned, or other questions in relation to this automated decision-making process used by Booking.com. 

 

Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include verification of skill proficiency (including professional licenses and drivers licenses), employment history, education, criminal history, financial history and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at Booking.com, such as education and employment verification. You will be informed thoroughly about the entire screening process beforehand separately.

 

 

Data sharing

Sharing With Booking.com group of companies, including Booking.com Transport Limited (“Booking.com Affiliate”): Booking.com International B.V. is operating the recruitment process for positions across the Booking.com corporate family. Therefore, in order to assess whether your profile fits with the vacancy, your information which may include personal data may be shared with Booking.com Affiliates. As permitted by law, your information may also be shared for analytical purposes. If Booking.com employs you, your relevant personal data will be shared with the employing Booking.com Affiliate. To find out more about Booking.com’s Affiliates, visit About Booking.com or About Rentalcars.com.

 

 Booking Holdings Inc.: Booking.com, a member of the Booking Holdings Inc. group of companies, may need to share some parts of your information which may include personal data with other members of Booking Holdings Inc., for compliance purposes as permitted by applicable law and strictly necessary to protect Booking Holdings Inc. and its members, including Booking.com, from fraudulent activities and investigating and handling data security breaches. For certain positions, your application may need to be shared with other Booking Holdings Inc. group members as part of the recruitment review process. 

 

Sharing With Third-Parties: we share your information, which may include personal data, with third parties as permitted by applicable law and as described below:

 

  • Service Providers (including suppliers): we share your information with third party service providers to provide our recruitment services, for example to store and process recruitment data and/or maintain the Site on our behalf. 
  • Payment Providers and other Financial Institutions: to process payments between you and Booking.com your information, as relevant, is shared with payment providers and other financial institutions.
  • Travel agencies: if you have to travel as part of the recruitment or event process, we may share your information, such as your name, contact details and passport number, with travel agencies for making travel arrangements.
  • Pre-employment screening: we may share your information with third parties to conduct pre-employment screening as permitted by applicable law. 
  • Compelled Disclosure: when legally required, strictly necessary for the performance of the recruitment services, or to protect or defend our rights or property, or the rights or property of Booking Holdings Inc. group of companies, we disclose your information to governmental authorities including law enforcement (subject to a lawful request), any of the affiliates part of Booking Holdings Inc. or in legal proceedings.
 

Sharing and Disclosure of Aggregate Data: we may share information in aggregate form and/or in a form which does not enable the recipient of such information to identify you, with third parties, for example for industry analysis and demographic profiling.

 

 

International Data Transfers

 

The transmission of personal data as described in this Privacy Statement may include transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we’ll only transfer personal data to recipients that offer an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that your personal data is still protected in line with European standards.You can ask to see a copy of these contractual agreements by contacting us at dataprotectionoffice@booking.com.

 

 

Security

 

Booking.com observes reasonable procedures to prevent unauthorized access to, and the misuse of, information including personal data. We use appropriate business systems and procedures to protect and safeguard information including personal data. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

 

 

Data Retention

 

When a Booking.com Affiliate employs you: if a Booking.com Affiliate employs you, Booking.com International B.V. shall share your relevant personal data with the employing member of the Booking.com group of companies, including Booking.com Transport Limited entities. Your information collected during the application and recruitment process will become part of your personnel file. All personal data we retain as part of your personnel file will be subject to our internal retention policy for employees. You will be further informed via our employee privacy notice. 

 

When we do not employ you: if Booking.com or any other Booking.com Affiliate does not employ you, Booking.com will nevertheless continue to retain and use your information which may include personal data. Booking.com may refer back to an earlier application in case you submit a new application in the future. Booking.com may also retain your information in case you want to be part of our talent pool. In this respect Booking.com will retain your personal data collected as part of the application for a specific job opening for a period of two years following rejection of the job application, unless otherwise required by applicable law. 

 

 

 

Your Choices and Rights

 

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

 

  • You can ask us for a copy of the personal data we hold about you;
  • You can inform us of any changes to your personal data, or if you want us to correct any of the personal data we hold about you;
  • In certain situations, you can ask us to erase, block or restrict the personal data we hold about you, or object to particular ways in which we are using your personal data; and
  • In certain situations, you can also ask us to send the personal data you have given us to a third party.

 

 

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law. Please contact dataprotectionoffice@booking.com or unsubscribe via the unsubscribe link at the bottom of each email we may send automatically to you. 

 

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of your personal data by contacting recruitment@booking.com.

 

 

 

Questions or Complaints

 

If you have questions or concerns about our processing of your personal data you are welcome to contact us via recruitment@booking.com.

 

If you want to exercise any of the rights you have under this Privacy Statement, please contact us via dataprotectionoffice@booking.com.

 

All questions and complaints reported to Booking.com will be investigated. Booking.com will attempt to resolve complaints and questions in line with internal policies. You may also contact your local data protection authority with questions and complaints.

 

 

 

Changes to the Privacy Statement

 

Just as our business changes constantly, this Privacy Statement may also change from time to time. If we make material changes or changes that will have an impact on you (e.g. when we start processing your personal data for other purposes than set out above), we will inform you prior to commencing that processing.

 

 

Country-specific provisions

 

Depending on the law that applies to you, we may be required to provide some additional info. Review the below to find any additional info relevant to your situation.

 

Additional Disclosures for California Applicants

 

These disclosures describe the categories of personal data that Booking.com collects about you, and the purposes for collecting that data. 

 

Booking.com collects the following categories of personal data in relation to your consideration for employment with Booking.com: 

 

Identifiers

 

Financial, medical, or health insurance information 

 

Demographics

 

Commercial information

 

Professional or employment-related information 

 

Internet or other electronic network activity information 

 

Geolocation information

 

Audio, visual, or other similar information 

 

Inferences drawn from information in other categories

 

 

 

For more detail about the types of personal data we collect, please refer to the “Data Collection” and “Assessment” sections. 

 

For information about the purposes for which we use your data, please refer to the “Processing Purposes” section below.

 

 

 

Cookie Notice Applicants

 

Effective Date:  January 2021

 

 

 

This Cookie Notice applies to Booking.com International B.V., Herengracht 597, 1017 CE Amsterdam, the Netherlands, (“Booking.com“) and describes how Booking.com uses personal data collected through cookies and other techniques including pixels (“Cookies”) on our website https://careers.booking.com (“Site”).

 

 

 

Data Collection

 

When entering the Site, Booking.com automatically collects data using Cookies.

 

The types of information that we collect through Cookies include IP address; device ID; viewed pages; browsing information; browser type; operating system; internet service provider; timestamp; the referring URL; features used or activities engaged within our services; and location data depending on the device you use.

 

More information on cookies: cookies are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. If you are concerned about having cookies on your device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your device. However, if you choose to block or delete cookies, certain features of the websites you visit may not operate correctly.

 

More information on pixel tags: pixels (also known as “web beacons” or “clear gifs”) are electronic files that usually consist of a single-pixel image and can be embedded in a web page or in an email to send information, such as a newsletter. Booking.com may use pixels to place or recognize a Cookie on your device if you use our Site.

 

More information on Application Software Development Kits (SDKs): an application SDK is a set of code that can be embedded directly within an application on a mobile phone, computer, or other device. We may collect information through an SDK that is embedded in our services. If it is not feasible or practical to integrate an SDK into an application, we may send and receive information using a third-party or our own first party Application Programming Interface “API”.

 

Third party Cookies: Booking.com allows certain third parties to place Cookies. If you have questions about which Cookies are used and which parties place such Cookies, please contact us using the contact details set out below.

 

 

 

Processing Purposes

 

We use your information, including personal data, collected through the Cookies for the following purposes:

 

A.Provide our Site: we use information that we collect through Cookies to allow you to use the Site. It is our legitimate business interest to use Cookies for this purpose.

 

B.Perform analytics as to the use of our Site: we use information that we collect through Cookies to analyze how our Site is used and to prepare reports on the use of our Site. We also use Cookies to keep track of our interactions with you, including but not limited to your use of the Site, and to improve your user experience and the quality of the Site. It is our legitimate business interest to use Cookies for these purposes.

 

C.Market research: we use information that we collect through Cookies to pursue Booking.com’s legitimate interests to engage in market research (such as the analysis of market segmentation or trends and preferences and behaviors).

 

If you wish to opt-out of the use of Cookies described in this section and no opt-out mechanism is available to you directly (for instance in your browser settings), please contact dataprotectionoffice@booking.com.

 

 

 

Data Sharing

 

Sharing With Affiliates: as permitted by law, your information may also be shared for analytical purposes. To find out everything you need to know about the Booking.com corporate family, visit About Booking.com.

 

Sharing With Third-Parties: we share your personal data with third parties as permitted by law and as described below, such as service providers acting on our behalf. We do not sell or rent your personal data.

 

Sharing and Disclosure of Aggregate Data: we share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example for industry analysis and demographic profiling.

 

 

 

Data Retention

 

There is a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve Cookies or allow the serving of Cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes (such as fraud detection) and where absolutely necessary, will a Cookie have a longer lifespan. If you have questions about specific retention periods, please contact us via the contact details included below.

 

 

 

Questions or Complaints

 

If you have questions or concerns about our use of Cookies, you may contact us via dataprotectionoffice@booking.com.

 

All questions and complaints reported to Booking.com will be investigated. Booking.com will attempt to resolve complaints and questions in line with internal policies. You may also contact your local data protection authority.

 

 

Changes to the Notice

 

Just as our business changes constantly, this Cookie Notice may also change from time to time.  If you want to see changes made to this Cookie Notice from time to time, we invite you to access this Cookie Notice to see the changes.

If we make material changes or changes that will have an impact on you (e.g. when we start processing your personal data for other purposes than set out above), we will inform you prior to commencing that processing.